Heat Network & HIU
Repair & Servicing Contract
INSIGHT
We secured responsibility for 21 sites covering around 3,000 properties. The initial scope focused on the management and maintenance of heat networks and HIUs.
Shortly after mobilisation, the scope expanded to include tertiary repairs, increasing the portfolio by a further 2,000 properties, requiring a rapid but controlled scaling of delivery, without compromising service quality or contractual performance.
IDEA
The core idea was to build a flexible and scalable delivery model that could respond to changing contract requirements without disruption.
From the beginning, the focus was on creating a structure that could absorb growth, manage peak demand, and maintain consistency across a large and varied housing portfolio.
What the project delivers:
This project delivers a fully resourced and adaptable service across a growing portfolio of heat networks and residential properties.
It ensures continuity of service as scope expands, maintains performance during peak demand, and supports long term contract stability through a blend of internal capability and trusted external partners.
THE SOLUTION
We planned resourcing around the original contract scope, ensuring a strong foundation for delivery from day one.
As the contract expanded, we introduced a layered support model. This included partnering with Wrightway as our building services contractor to provide additional resource during peak periods.
Alongside this, we utilised Drummond Heating to support gas related services while we recruited and established our own PPM and Gas engineers. This approach allowed us to maintain service levels while building a fully embedded in house team.
IMPLEMENTATION
We implemented a phased resourcing strategy that balanced immediate delivery needs with long term capability building.
Training was a key part of this approach. All supporting contractors were aligned to our service standards to ensure consistency across the portfolio.
At the same time, we progressed recruitment to bring core services in house, reducing reliance on external support over time.
This structured approach allowed us to respond to contract changes quickly, maintain performance across all sites, and create a stable platform for future contract extensions, including the available 2 plus 2 year options.